At Chienalafolie , we understand that finding the perfect products for your four-legged friend can raise many questions. That's why our dedicated dog happiness team is always ready to provide you with quick and detailed answers.
Fast and Personalized Support : If you need help or are looking for advice on our dog accessories, our customer service team is here to guide you. Contact us directly at contact@chienalafolie.com and we will be happy to assist you.
Dynamic FAQ : We've compiled a list of frequently asked questions from our community of dog lovers. Whether you're wondering about sizing, materials, shipping, or our ethical policies, you'll find clear and informative answers below.
Service Commitment : Our promise is to provide you with a seamless and hassle-free experience. We are committed to addressing all your concerns with the attention and precision you and your loyal friend deserve.
Explore our FAQ : Find answers to the most common questions below, and if you can't find what you're looking for, our team is just a click away to offer personalized assistance at contact@chienalafolie.com .
Questions you often ask us:
Orders and Shipping
When will I receive my order of accessories for my dog?
Your order is processed with the utmost care and shipped within 2 business days. Delivery time is generally 7 to 11 business days, including Saturdays. During peak periods, please allow up to 6 business days for shipping. For more details, see our Shipping Policy page.
What if my dog supplies order is incomplete?
It is possible that your items may arrive in multiple packages, as we work with different manufacturers. If after 35 working days you have not received your entire order, please contact us for a full refund. For more information, contact our Customer Service .
How can I track my order?
You will receive an order tracking number via email once your order has shipped. Use this number along with your email or phone number via the "Track My Order " tab on the Chienalafolie homepage to track your package.
Order Problems
The item I received for my dog is defective, what should I do?
If your product arrives damaged or defective, please email us at contact@chienalafolie.com with your order number, a description of the problem, and a supporting photo or video. We will offer you a refund in the form of a voucher or your preferred method. See our Return Policy for more information.
Payment and Security
What payment methods do you accept for dog accessories?
We accept credit cards (Visa, MasterCard, American Express, debit, etc.), Shop Pay, Apple Pay, Google Pay, PayPal, and bank transfers. To learn more about our payment methods, contact us directly at contact@chienalafolie.com
Is my information secure when purchasing dog accessories?
Yes, your information is secure. We use SSL to encrypt your information and follow the PCI-DSS standard to ensure the security of your data. Our Privacy Policy provides additional details on how we protect your information.
How does chienalafolie.com protect my personal information?
We take privacy seriously and use advanced security measures to protect your information. For more details, see our privacy policy .
Products and Services
How do I choose the right size harness or collar for my dog? To choose the right size, consult our size guides available on each product page. It is important to measure your dog before making your purchase to ensure the best possible fit.
How do I measure my dog for a coat or clothing?
To measure your dog for a coat or clothing, measure their back length, chest girth, and neck. For a step-by-step guide, visit our size guides available on every product page.
Where can I find sturdy leashes for my dog?
We offer a variety of sturdy leashes suitable for every breed and size of dog. Explore our leash collection to find the perfect option for your companion.
What is your return policy for dog accessories?
We accept returns within 14 days of receipt of the item. Items must be in their original condition. To initiate a return, please see our Return Policy .
What if the accessory I ordered doesn't fit my dog? If the accessory I ordered doesn't fit, you can return it within 14 days of receipt, provided it is in its original condition. To learn more about the return process, see our Return Policy .
Additional Information
Where are you located and where do you ship your dog accessories from? We are based at 45 Boulevard Brien, Repentigny, Quebec, Canada, and we ship our products to France and Canada. For more information about shipping, visit our Shipping Policy .
How can I contact your company if my question about dog accessories is not answered here?
Our customer service team is available to answer any questions you may have. Contact us at contact@chienalafolie.com or by phone at +1 (438) 806-2525 .
Product Information
What types of materials do you use for your dog accessories?
We select high-quality materials to ensure durability and comfort for your pet. Each product description on our site provides specific details about the materials used.
How do I choose the best toy for my dog?
To choose the best toy, consider your dog's size, chewing habits, and play preferences. Check out our top dog products from our customers .
Maintenance and Durability
How do I maintain my dog's accessories to extend their lifespan?
Follow the cleaning instructions included with each product. Regular maintenance can extend the life of your dog's accessories. For care tips, visit our blog .
Are your products guaranteed?
Yes, we offer a warranty on our products against manufacturing defects. For more information, see our Terms and Conditions of Sale and Use policy.
Orders and Services
Do you offer personalized advice on choosing accessories suitable for my dog?
Absolutely! Our customer service team can help you choose the best products for your dog. Contact us for personalized advice.
Can I order personalized accessories for my dog?
We offer customization options for some products. To learn more, contact our customer service .
Tips and Tricks
How can I stop my dog from chewing his accessories?
To discourage your dog from chewing on his accessories, we recommend providing plenty of appropriate chew toys and rewarding him for choosing the right chew items.
What accessories do you recommend for puppies?
For puppies, we recommend accessories specially designed to be gentle on developing teeth and appropriate for their size.
How do I know if a product is suitable for my older dog?
For older dogs, it is important to choose products that support their joints and overall comfort.
Sustainability and Ethics
Are your products eco-friendly?
We strive to offer environmentally friendly and sustainable products. You will find this information in the product descriptions.
Community Engagement
How does chienalafolie.com support the canine community? We are committed to animal welfare and support various organizations. To learn more about our work, visit our social media pages. Quick links on the homepage:
Quick links to policies
